FAQS

Answers to the questions people ask most often about personalised gifts, and about this site.

Do you sell the gifts you write about?

No. Ribbon & Tag is an independent gift-ideas site. We do not sell anything, take orders or handle deliveries, and we are not connected to the shop that once traded on this domain. See About Us.

Can I buy a personalised gift without the personalisation?

Often, yes. Many makers sell the same tankard, frame or keepsake box blank, and some products only make sense with a name on them. The product description should say which is which; if it does not, ask the seller before you order.

Can I change the personalisation after I have ordered?

Usually not. Many personalisation workshops send your text straight from the checkout to the engraving or printing queue, so there is little time to change it. Check every name, date and spelling on the preview before you pay; our wording guide has a proofreading checklist.

Can I return a personalised gift?

In the UK the usual 14-day right to cancel an online order does not apply to goods made to your specification or clearly personalised. Faulty or misdescribed goods are different: they are covered by the Consumer Rights Act 2015 whether or not they are personalised. More in what to know before you buy.

How long does personalisation take?

Engraved and printed gifts are made to order, typically within a few working days, plus delivery time. Allow at least a week or two, and more in the run-up to Christmas, Valentine's Day and Mother's Day. Our UK gifting calendar lists the key dates.

What if a gift arrives broken?

Contact the seller as soon as you can, with photographs of the item and the packaging. When you buy from a business, the goods remain the seller's responsibility until they reach you, so a replacement or refund for transit damage is their job to arrange, not the courier's.

Can I write a message in another language, or use accents?

It depends on the maker. Some engraving and printing systems only handle the basic Latin alphabet, so accents and other scripts may be dropped or replaced. Ask before ordering, or keep the message to plain letters and numbers. See how engraving works for font and size limits.

Can a gift be wrapped and sent with a message?

Many sellers offer gift wrap and a printed message, but some only include a delivery note listing the contents and the sender's name. If the parcel goes straight to the recipient, check what will be printed on that note and whether prices appear on it.

Are your Luck & Play guides betting advice?

No. Our Luck & Play guides explain how games, sweepstakes, lotteries and Premium Bonds work so that gifts connected with them are well chosen. They are general information, not financial advice; follow the laws where you live.