Due to most of our orders being personalised it means the dispatch for these items are between 24 hours and 7 working days depending on the level of personalisation and the type of product. As you can imagine personalising some products takes longer than others. For this reason we recommend that you order your gift with plenty of time before you need it this way you will be sure that the item gets to you in time.
Our normal working hours are Monday to Friday 9am to 5pm. We only process and dispatch orders during these timescales.
As a guide:
Dispatched within 24 hours: Non personalised items, Cards and selected Mugs
Dispatched within 1- 3 days: Engraved, Printed items and Embroidery
Dispatched with 3 - 5 days: Ceramic and Printed Glass
Once items have been produced they are dispatched using Royal Mail 1st Class or 2nd Class.